Protecting free reservations from abuse
Tier 3 lets renters reserve without payment when you choose that path — useful for low-friction move-ins. Without guardrails, bad actors can squat on units with fake emails. StoreAll includes practical limits owners can tune.
Built-in protections
- Honeypot field on public forms — bots trip silently
- Rate limits per IP and per email address
- Cap on open reservations per customer (default: two concurrent holds)
- Auto-expiry on unpaid holds (configurable hours, default 72)
- Optional verified customer account required before reserving
Owner settings to review
In Manage → Settings → Reservation protection:
- Require account — turn on if abuse appears; adds friction only for real renters once per email verify
- Hold hours — shorter windows (24–48h) for hot markets; longer if move-ins need scheduling lead time
- Pair with staff habit: release or confirm holds before expiry emails confuse renters
Operational response
When a hold expires:
- Unit returns to available in inventory automatically (via scheduled expiry job)
- Renter sees expired state in portal if they had an account
- Next waitlist match can be contacted
Balance friction and conversion
Too strict — renters bounce to competitors. Too loose — inventory looks reserved with no revenue.
Start with defaults, watch open reservation count and expiry rate for two weeks, then tighten account requirement if needed.